BMW Hostess/Receptionist

BMW SERVICE HOSTESS/RECEPTIONIST

Do you take pride in delivering outstanding service to customers, understanding their needs and making it happen? Welcome to BMW Group Retail Middle East.

BMW Group Retail Middle East – More than a career

New beginnings, unrivaled opportunities and unparalleled personal growth. This is your moment. Your time to shine, to explore your potential, and take everything to a whole new level. Because this is BMW Group Retail Middle East, and you know a career here is unlike anywhere else. Industry-leading and globally-renowned, seizing one of our opportunities could well transform your life.

The benchmark for automotive retail

Design quality. Exceptional service. State-of-the-art technology. There’s a lot to be proud of in our vehicles. And every customer’s relationship with it is going to be different. So we provide service consulting that’s genuinely tailored to the individual’s needs. Because personalized care ensures satisfaction and builds loyalty – and you’ll be making that happen.

We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

Your role

From welcoming customers to agreeing on closing deals , you’ll support the Service Consultants, Hostess / Receptionists and Product Geniuses in ensuring a smooth customer journey all the way to the car delivery. 

Your profile

Switched on and passionate, you’ll be someone who can quickly get to grips with processes, products and services. We’ll expect you to have the relevant customer service background. And if you have the tenacity and commitment to realize your potential, we’ll give you the training to go as far as you can.

Rewards

Your hard work will be rewarded with the opportunity to join one of the world’s leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development.

We are looking for a Hostess / Receptionist to perform a variety of tasks. Duties of the Receptionist include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

Your responsibilities:

• Coordinate the front office desk and handle the customer and their queries – walk in or via telephone

• Handle administrative tasks such as filing and data entry through CRM.

To succeed in this role, you should have the following skills and experience:

• Professional personal appearance and excellent verbal communication, listening and telephone skills
• Organized and customer focused
• Skilled in basic customer service and prioritizing tasks in order to be able to direct the flow of visitors, phone calls, emails, appointments, etc.
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Draft emails, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Qualifications:

• High School diploma or equivalent
• Ability to work as part of a team and covering all the aspect of reception area
• Ability to build strong relationships
• Excellent and strong communication skills
• Presentable

Key Attributes : 

• Communication and interpersonal skills
• Ethical practice
• Very good command over English, both written and spoken, Arabic Speaking will be an added advantage.
• Good negotiation skills.
• Telephone Skills
• Microsoft Office Skills
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Phone Skills
• Supply Management