Call Center Representative

Job description

CALL CENTER REPRESENTATIVE

Do you take pride in delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand? Welcome to BMW Group Retail Middle East.

BMW Group Retail Middle East – More than a career

New beginnings, unrivaled opportunities and unparalleled personal growth. This is your moment. Your time to shine, to explore your potential, and take everything to a whole new level. Because this is BMW Group Retail Middle East, and you know a career here is unlike anywhere else. Industry-leading and globally-renowned, seizing one of our opportunities could well transform your life.

The benchmark for automotive retail

Design quality. Exceptional service. State-of-the-art technology. There’s a lot to be proud of in our vehicles. And every customer’s relationship with it is going to be different. So we provide service consulting that’s genuinely tailored to the individual’s needs. Because personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.

We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

Your role

Your role includes capturing crucial information along the sales funnel, increasing the knowledge of our target market for sales and aftersales, know the needs of our customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience. 

Rewards

Your hard work will be rewarded with the opportunity to join one of the world’s leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development.

    Requirements

    Your profile

    Switched on and passionate, you’ll be someone who can quickly get to grips with processes, products and services. . And if you have the tenacity and commitment to realize your potential, we’ll give you the training to go as far as you can.

    • Education: minimum of High School Diploma or equivalent
    • Communication Skills: Excellent oral communication skills to effectively communicate customers’ interest needs and requests to management and sales personnel; as well as written communication skills for email and documentation
    • Language Skills: Ability to read and comprehend instructions and information in English and Arabic
    • Telesales Skills: Proven experience as telesales representative 
    • Computer Skills: Good knowledge of relevant computer programs (e.g. CRM software, MS Office) and telephone systems
    • Time-management: Must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner.
    • Top quality analytical skills: A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
    • Experience : 2-3 years relevant experience