Help Desk Support for Facilities Management

Job description

ASPM is a real estate arm of United AlSaqer Group L.L.C. ASPM manage and lease properties in the emirates of Abu Dhabi, Al Ain, Dubai and Overseas. Our development projects continue to provide quality residential, commercial and retail space at affordable prices which appeal to a broad range of customers.


Are you a diversified professional looking for a role within an ambitious Company? Are you confident, able to influence, challenge and build relationships at all levels?

We are recruiting a Help Desk Support to join our exceptional Facilities Management team. This is an exciting and challenging opportunity for someone with proven customer service experience who is personable and capable to quickly establish their credibility.

  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Handle incoming calls and manage outgoing calls as required.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
  • Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI's and SLA's.

…. Sounds like YOU? Then read on.

In this role you will have the opportunity:

To advance your career and be trained by the top engineers in the industry, work in multiple sites and various type of establishments.


    To succeed in this role, you should have the following skills and experience:

    • Exceptional customer service and administration skills
    • Previous experience in a similar administrative/customer service role
    • Excellent communication skills
    • Exemplary attention to detail
    • Self-motivated, enthusiastic and professional
    • The proven ability to work under pressure and deal with challenging situations.
    • The ability to make decisions, take ownership and use your own initiative to resolve problems.


    In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

    Location: Abu Dhabi

    What will it be like to work for United Al Saqer Group?

    Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.

    **Please note as a reputable company we do not use external agencies for any of our recruitment requirements. Additionally we would not ask potential candidates to pay for the privilege of applying or to be interviewed for any of our roles..**