IT Operations Manager

Job description

Business Unit: United Al Saqer Group (UASG) – IT Department

The UASG IT department provides comprehensive ICT services to a diversified group of companies, which operate in multiple business verticals locally as well as internationally. The vast majority of UASG applications and infrastructure are cloud-based. UASG core business applications run on a combination of Oracle Fusion Cloud (Saas) as well as (Paas).

The UASG IT organization is ISO 27001 & ISO 20000 certified.


Are you a diversified professional looking for a role within an ambitious Company? Are you confident, able to influence, challenge and build relationships at all levels?

We are recruiting an IT Operation Manager to join our exceptional ICT Department. This is an exciting and challenging opportunity for someone with proven Group IT experience who is personable and capable to quickly establish their credibility.

If you are excited by a challenge, have a can-do attitude and a passion for leaving your mark on an organization then this is the opportunity for you.

We want to encourage you to grow and challenge yourself because when we pursue excellence, we create great experiences together and with our customers.

…. Sounds like YOU? Then read on.

In this role you will have the opportunity:

To be part of a truly diverse department who is leading the change in an established family business. You will have the opportunity to interact with large group of companies who's industries include, but are not limited to Construction, automotive, heavy equipment & real estate.

Your responsibilities:

  • Applications Management & end user Support
  • Infrastructure & telecommunications Management & Overseeing vendor application activities
  • Monitor and manage applications availability and disaster recovery whilst managing the application roadmap with the application owner
  • Have a big part in overseeing change & release management & managing enterprise data backup and restoration
  • Manage user support services as per ISO 20000 & ITIL framework
  • Oversee outsourced & in-sourced service desk operations
  • Manage creation and updating of desktop environment builds
  • Keep track of deployed end user computing assets and their configurations for better support
  • Manage assets and configurations for all deployed IT infrastructure
  • Oversee vendor delivered infrastructure services
  • Manage operational security and risk as guided by the IT security function


To succeed in this role, you should have the following skills and experience:

  • Bachelor’s degree in relevant discipline (IT, Information Management, Information Security, Tele In depth operational and verifiable knowledge in managing: Cloud based-hosted environments (Pass), ( SaaS) and Azure is a must
  • Data center management (On premise as well as cloud)
  • Telecommunications, MPLS, IP telephony
  • Switching & routing
  • Firewalls
  • Data backup, storage and restoration technologies communications


In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Location: Abu Dhabi

What will it be like to work for United Al Saqer Group?

Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.