McLaren Sales Consultant

Job description

We are looking for a results-driven sales consultant to sell our cars and value-adding services such as maintenance plans, warranties, etc., directly to customers. Responsibilities will include understanding the features and benefits of all motor vehicles that are available for purchase and being able to communicate this information effectively to customers and potential customers.


Main objectives of the role

  • Boost sales by giving each visitor the feeling of being treated unique
  • Prepare, negotiate, and agree on the offer with the customer, recommend financial services offer and prepare the contract with the customer in collaboration with all customers facing staff
  • Acquire and loyalise customers and ensure customer satisfaction at any time
  • Generate highest level of customer experience and brand loyalty in every task and activity
  • Be knowledgeable about products and services, and able to understand the needs of each customer segment.
  • Keep/increase product/service knowledge within the importer at/to a high level (including competitor’s information)

Tasks

  • Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.
  • Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
  • Taking customers on test drives and demonstrating vehicle features.
  • Building a rapport with potential customers to improve the possibility of a sale in the future.
  • Maintaining a customer database and communicating with them.
  • Assisting customers with completing the relevant paperwork required for a successful sale to be processed.
  • Maintaining reporting structures 'and recording sales and inventory on our CRM software.
  • Collaborating with team members to reach sales targets.
  • Assisting with the set up of showroom and promotional displays.

Interfaces

  • Sales manager, Service advisor, Product Genius, Greeter/receptionist, Marketing and CRM Managers

Requirements

To be successful, you should be up-to-date with all the latest developments in the motor vehicle industry and have a passion for sales. You should be able to identify the needs of a customer, recognize their buying signals and close the deal without being aggressive.

To succeed in this role, you should have the following skills and experience:

  • An associate's degree or a high school diploma.
  • A proven track record in luxury vehicle sales within a dealership would be advantageous.
  • A professional appearance, friendly manner, and positive attitude.
  • The ability to be competitive while maintaining the client's best interests.
  • Excellent communication and interpersonal skills.
  • Strong customer service and negotiation skills.
  • A passion for sales and customer satisfaction.
  • UAE driving license