Parts Coordinator- UAE Nationals

Company: Abu Dhabi Motors – United Al Saqer Group
Location: Abu Dhabi, UAE

About United Al Saqer Group:
Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.

Job Summary:

The Parts Coordinator will be responsible for providing administrative and operational support to ensure efficient coordination of spare parts orders, documentation, and logistics. This office-based role focuses on ensuring accurate processing, communication, and follow-up between the sales, warehouse, and logistics teams to deliver excellent customer service and aftersales support.

Key Responsibilities:

Order & Documentation Management:

• Prepare quotations, sales orders, and related documentation in the ERP or inventory system.

• Monitor order status and coordinate with logistics and warehouse teams to ensure timely dispatch and delivery.

• Maintain accurate records of customer transactions, quotations, invoices, and delivery notes.

Customer Support & Coordination:

• Handle incoming inquiries from sales teams or customers (via email or phone) and provide information on parts availability, pricing, and order status.

• Follow up on pending orders, backorders, or delayed shipments to ensure clear communication and customer satisfaction.

Inventory Coordination:

• Coordinate with the warehouse team to ensure availability and proper stock management for required parts.

• Assist in tracking stock movement, replenishment, and stock discrepancies.

Warranty & Returns Assistance:

• Support the processing of warranty claims and parts returns by collecting necessary documents and coordinating with the warranty team.

Reporting & System Updates:

• Generate periodic reports on order status, sales performance, and parts movement.

• Update databases and ERP systems to ensure all records are current and accurate.

QUALIFICATIONS & CERTIFICATIONS & EXPERIENCE (MANDATORY & PREFFERED):

• Bachelor’s degree in in Mechanical Engineering, Automotive Technology, or Business

• Minimum of 2–4 years of experience in spare parts sales, preferably in heavy equipment or automotive industry

SKILLS & COMPETENCIES (Technical, Behavioral and Soft):

Technical Skills:

• Good knowledge of cars / heavy equipment parts and components

• Ability to identify parts using catalogues or electronic parts manuals (EPC)

• Proficiency in ERP/Inventory systems (e.g., SAP, Oracle, Dynamics)

• Strong communication and customer service skills

• Basic knowledge of warehousing and supply chain processes

Behavioral Skills & Competencies:

• Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.

• Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.

• Agility and Adaptability - Manages change smoothly and supports others during transitions.

• Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.

• Result Orientation - Sets clear goals and works proactively to achieve high performance.

• High school diploma or diploma in Business Administration, Supply Chain, or a related field.

• 1–2 years of experience in administrative, coordination, or parts-related work (automotive or similar field preferred).

• Basic computer literacy, including Microsoft Excel, Outlook, and data entry systems.

• Good communication skills in English (spoken and written).

• UAE National (Emiratization opportunity).

• Knowledge of automotive spare parts or warehouse coordination.

• Familiarity with ERP or inventory systems (training can be provided).

• Ability to work accurately with documents, invoices, and reports.

Skills & Competencies:

Strong organizational and coordination abilities, attention to detail, basic knowledge of order processing and documentation, computer literacy (Excel, Outlook, ERP preferred), effective communication, and a customer-focused approach with a willingness to learn and adapt.

Behavioral Skills & Competencies:

Reliable, accountable, and proactive team player with a positive attitude, strong sense of responsibility, adaptability to change, and commitment to accuracy and professionalism in daily tasks.