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Parts Counter Salesman

  • On-site
    • Abu Dhabi, Abu Dhabi, United Arab Emirates
  • Dalma Motors

Job description

Dalma Motors is looking for a dedicated and customer-oriented Parts Counter Salesman to join our Spare Parts team. 


This role is essential in driving day-to-day sales activities, delivering excellent customer service, and contributing to our parts operation's success by meeting revenue and customer retention goals.

Job requirements

Key Responsibilities:

  • Customer Interaction: Assist customers at the counter and handle their parts requests via email and phone.
  • Order Processing: Support end-to-end order fulfillment to ensure seamless customer experience.
  • Customer Service: Develop and enforce service guidelines to maximize customer satisfaction.
  • Parts Sales Oversight: Ensure proper documentation and approval of all parts sales.
  • Sales Generation: Drive sales and revenue from new and existing customers, meeting the margin targets set by management.
  • Coordination: Quote follow up & conversion, follow up on payments, and maintain effective coordination with customers.
  • Product Support: Offer technical advice and recommendations to fulfill customer needs.
  • Database Management: Keep customer records up to date, tracking sales activity, contact information, and opportunities.
  • Industry Knowledge: Stay informed on trends and updates in the spare parts industry.
  • Additional Tasks: Handle other duties as assigned by the Head of Parts.


Qualifications:

  • Customer Service Skills: Strong interpersonal and communication abilities to build customer relations.
  • Technical Knowledge: Familiarity with Indian, Korean, European commercial vehicle spare parts and ability to provide informed product recommendations.
  • Organizational Skills: Competence in managing orders, coordinating with customers, and maintaining accurate records.
  • Teamwork: Ability to work collaboratively with the parts team and internal departments.
  • Adaptability: Willingness to take on new tasks and adapt to a dynamic work environment.

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