Parts Executive - UAE Nationals

Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.

We are recruiting a Parts Executive who will be responsible for supporting the sales and distribution of spare parts by handling customer inquiries, processing orders, coordinating with warehouses, and ensuring timely delivery. The Parts Executive plays a key role in customer satisfaction and efficient aftersales support.

KEY RESPONSIBILITIES

• Customer Interaction & Sales:

  Handle customer inquiries (walk-in, phone, email) and provide accurate parts information, pricing, and availability.

• Order Processing:

  Prepare quotations, create sales orders, and follow up with customers on order confirmations, backorders, or delivery schedules.

• Inventory Coordination:

  Coordinate with warehouse and logistics teams to ensure timely picking, packing, and delivery of parts.

• Documentation & Record Keeping:

  Maintain proper records of all transactions, customer data, quotations, and delivery notes in the ERP or inventory system

• Product Knowledge:

  Stay updated on parts catalogues, equipment models, and part compatibility for various brands

• Warranty & Returns Support:

  Assist in processing returns or warranty claims by collecting the required documentation and coordinating with the warranty team.

• Sales Target Achievement:

  Contribute to monthly or quarterly sales goals by actively promoting parts and upselling related items or service packages.

QUALIFICATIONS & CERTIFICATIONS & EXPERIENCE (MANDATORY & PREFFERED):

• Bachelor’s degree in in Mechanical Engineering, Automotive Technology, or Business

• Minimum of 2–4 years of experience in spare parts sales, preferably in heavy equipment or automotive industry

SKILLS & COMPETENCIES (Technical, Behavioral and Soft):

Technical Skills:

• Good knowledge of cars / heavy equipment parts and components

• Ability to identify parts using catalogues or electronic parts manuals (EPC)

• Proficiency in ERP/Inventory systems (e.g., SAP, Oracle, Dynamics)

• Strong communication and customer service skills

• Basic knowledge of warehousing and supply chain processes

Behavioral Skills & Competencies:

• Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.

• Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.

• Agility and Adaptability - Manages change smoothly and supports others during transitions.

• Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.

• Result Orientation - Sets clear goals and works proactively to achieve high performance.

Location: Abu Dhabi