Product Support Engineer (Automotive)

Job description

Business Unit: United Al Saqer Heavy Equipment (UASHE)

United Al Saqer Heavy Equipment is the efficient part serving the needs of heavy constructions. With full product range of heavy equipment, the company provides equipment and frames that are manufactured, serviced and supported by our authorized dealers across the Emirates. United Al Saqer Heavy Equipment is the exclusive dealer of TADANO Cranes, KAWASAKI Machineries, ASTRA Trucks, MITSUBISHI Forklift in United Arab Emirates, and acquired a non-exclusive dealership of IVECO Trucks Abu Dhabi, Al Ain, and Western Region. Our services are provided through three main departments: Sales, Workshop and Spare Parts.

 You:

Are you a diversified professional looking for a role within an ambitious Company? Are you confident, able to influence, challenge and build relationships at all levels?

We are recruiting a Product Support Engineer to join our exceptional Service Department in Abu Dhabi and provide enterprise-level assistance to our customers.  

If you are excited by a challenge, have a can-do attitude and a passion for leaving your mark on an organization then this is the opportunity for you.

 We want to encourage you to grow and challenge yourself because when we pursue excellence, we create great experiences together and with our customers.

…. Sounds like YOU? Then read on.

 In this role you will have the opportunity to represent an in-demand, high quality equipment in the industry where you will earn great pay, commission and benefits. Experience a more stable, rewarding career with an organization that has been treating their employees very well since 2002. 

 

Requirements

Your responsibilities:

  • Provide enterprise-level assistance to our customers via in-person meetings, phone calls, emails, and live messaging chats
  • Product presentation to potential customers
  • Analyze the available data and find the root cause of the problem. Develops a solution while providing users with progress updates

To succeed in this role, you should have the following skills and experience:

  • Bachelor's degree in Engineering
  • Excellent problem-solving and communication skills 
  • Ability to provide step-by-step technical help, both written and verbal
  • Native Arabic speaking
  • Customer Service skills
  • Valid UAE Driving License

Benefits:

In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all our successful candidates.

Location:

  • Abu Dhabi, UAE

 What will it be like to work for United Al Saqer Group?

Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.