Service Advisor | Autoplus Automotive

AUTOPLUS BODYSHOP

Autoplus Bodyshop is a newly established member of United Al Saqer Group, and its mission is to provide the best collision repair experience in the region. At Autoplus, our key objective is to provide and deliver an exceptional job for an excellent price. We value the fact that we are able to give our customers a seamless collision repair experience that matches our high-value clients and vehicles.

Through continuous training, the upgrading of our equipment and staff; and keeping up with the international trends, we aim to stay ahead of our opposition.

Job Summary:

The Service Advisor will be the primary point of contact between customers and the service team, ensuring a personalized, premium-level experience by effectively managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work to the highest standards.

AREA OF RESPONSIBILITY & BRIEF DESCRIPTION OF ACTIVITIES AND JOB DESCRIPTION

Customer Interaction: Greet customers professionally, understand their service needs, and ensure all interactions reflect the brand’s luxury experience and values.

Service Consultation: Accurately record customer concerns, perform vehicle walkarounds, and prepare job cards with precise repair and service instructions.

Technical Coordination: Liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.

Progress Updates: Provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.

Estimate Preparation: Generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.

Vehicle Handover: Ensure proper vehicle delivery to the customer post-service, including reviewing performed work, providing service reports, and explaining any outstanding issues.

Warranty and Policy Compliance: Process warranty claims in accordance with Abu Dhabi Motors guidelines, ensuring all documentation and procedures meet OEM standards.

Customer Satisfaction & Follow-Up: Follow up post-service to ensure customer satisfaction, handle complaints professionally, and support retention through excellent service.

To be a successful Service Advisor, you should demonstrate strong technical understanding of automotive systems along with excellent customer service, communication, and problem-solving skills. A proactive attitude, ability to adapt to changing situations, and collaborative approach are essential to thrive in this role.

To succeed in this role, you should have the following qualifications and skills:

• A bachelor's degree in automotive technology, Mechanical Engineering, or a related field.

• 2–4 years of relevant experience in a similar role (preferably in a dealership or multi-brand workshop).

• Basic to intermediate knowledge of vehicle systems, diagnostics, and workshop operations.

• Proficiency in Dealer Management Systems (DMS), service software, and MS Office (Excel, Word, Outlook).

• Strong understanding of automotive service processes and repair tools.

• Excellent customer service, interpersonal, and communication skills.

• Demonstrated accountability, adaptability, and the ability to work independently with minimal supervision.

• Strong collaboration skills and the ability to influence and resolve conflicts constructively.

• Results-oriented mindset with a commitment to achieving service excellence.

Benefits:

In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Location:

• Mussafah, Abu Dhabi

What will it be like to work for United Al Saqer Group?

Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of more than 7 UAE-based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.